Who to Contact

2We believe that open, respectful, two-way communication builds relationships and enhances student success. Positive relationships between parents/guardians and educators are extremely important and should be fostered at all times.

Who can I contact if I have a question regarding my child's education?

As a parent or guardian, your child's teacher is always recommended as the first point of contact. If unable to help you directly, he or she will seek to advise you on who to contact for further information.

Who can I contact regarding school and Board programs or policies?

Parents and guardians may contact the principal of their Catholic school for information regarding programs and/or policies. The school principal is a wealth of information and is willing to assist parents and guardians with inquiries.

Who can I contact if I have a concern that is not related to Board programs or policies?

Education is a shared experience involving the home and the school and it can be strengthened by open communication between the two. Should a concern about your child's education arise, parents and guardians should follow these steps:

1. First contact the classroom teacher to discuss the situation.

If the situation is not resolved through the teacher...

1. Contact the school principal to request assistance in dealing with the matter. If necessary the matter requires further discussion.
2. Contact the Family of Schools Superintendent by calling 905-576-6150. Ask for the name of the Superintendent for your child's school.

If further discussion is required...

   3. Contact the Director of Education at 905-576-6150, ext. 22317.

If the situation remains unresolved, contact your local Trustee.

Should you wish to connect with the Office of the Ombudsman of Ontario, it is recommended that the above steps are followed prior to making a call. Ombudsman staff may refer you back to the appropriate local officials.